Privacy Policy
Last updated: November 20, 2025
At Faadu, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
We collect information that you provide directly to us when you:
- Create an account or place an order
- Subscribe to our newsletter or marketing communications
- Contact our customer support
- Participate in surveys or promotions
This information may include:
- Name, email address, and phone number
- Shipping and billing addresses
- Payment information (processed securely through our payment partners)
- Order history and preferences
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you order confirmations and shipping updates
- Respond to your customer service requests
- Send you marketing communications (with your consent)
- Improve our products and services
- Prevent fraud and enhance security
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookies through your browser settings.
6. Your Rights
Under Indian data protection laws, you have the right to:
- Access and obtain a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Lodge a complaint with the relevant data protection authority
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us through our support page.