Will I receive the same product that I see in the picture?

Yes, the product you receive will be exactly as displayed in the picture. We strive to ensure that our photography accurately represents the items you purchase. However, please note that slight variations in color may occur due to differences in screen color.

How do I know which size to order?

We have a detailed sizing guide available on each product page. Most of the sunglasses in our store are universal size (one size fits all). For all other product categories, it’s recommended to measure yourself and compare these measurements with our size chart to find the best fit. If you’re still unsure, our customer service team is happy to assist with any sizing queries.

Can I change or cancel my order after placing it?

Orders can be changed or canceled within a specific time frame after placing them, usually within 24 hours. Please contact our customer service team as soon as possible to request any changes. Once the order has been processed and shipped, it cannot be changed or canceled.

What are the shipping costs?

Shipping costs vary depending on the destination and the size of your order. The exact shipping cost will be calculated at checkout. We also offer free shipping on orders over a certain amount, which is specified on our website.

How long will it take to receive my order?

Delivery times depend on your location. Orders within Delhi and NCR typically arrive within 1-2 days, while it takes 2-5 days for most other parts of India. For International shipping times, please visit Faadu Global

What is your return policy?

We accept returns within a specified period, usually 15-30 days after you receive your order. Items must be in their original condition and packaging. Some items, like undergarments or personalized items, may not be returnable. Please refer to our detailed return policy on our website.

How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email and SMS with a tracking link. You can use visit this tracking link to see the updates for your order.

Do you offer international shipping? Can I order from outside India?

Yes, we do offer international shipping. Please visit Faadu Global to place your orders if you’re from outside India

What payment methods do you accept?

We accept Cash on delivery (COD), UPI, Netbanking, Debit/Credit cards, Paytm wallets and more. To view the available payment methods, please visit the checkout page.

Is my personal information secure on your site?

Absolutely. We take your privacy and security very seriously. All transactions are encrypted with the latest security technology, and your personal information is kept confidential and not shared with third parties.

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