Frequently Asked Questions

  • What can I purchase on Faadu?

At Faadu, you can shop for unique handcrafted Sunglasses and Fashion Accessories. Most of our products are handcrafted and designed in India, while some of our products are imported from other countries including Singapore, Italy and China.

  • Is Cash on Delivery (COD) available?

Yes Cash On Delivery (COD) is available for most of our products. If Cash on delivery is available for a product, it should be mentioned in the description, if it’s not mentioned then unfortunately Cash on delivery isn’t available for that product at this time.

  • What’s the estimated delivery time?

We’ve partnered with FedEx & Delhivery to make sure your order reaches you as fast as possible. We ship within 24 hours & all of our orders are delivered succesfully within 2-5 business days (across India).

  • Can I pay online via Netbanking, Credit/Debit Card, Wallets & UPI?

Yes, all of our online transactions are done securely via Razorpay. Paying online is cheaper and saves you from COD Charges applicable on purchases with Cash on Delivery.

  • Where is my order?

If you placed an order with us, you can login to My Account and track your order. We also send an SMS and Email with shipment tracking details after an order is successfully shipped. We ship within 24 hours after an order is placed.

  • Can I cancel an order?

After placing the order, you can cancel the order within 24 hours by logging into My Account & pressing the Cancel button next to your order. In case payment has been made online, the refund will be processed via Razorpay within 2 working days. For more info, read here.

  • Can I return a product?

For returns and refunds, please read our Return and Refund Policy

  • I received a damaged product, what can I do?

Please fill this form & we’ll arrange a replacement for you asap.

  • How can I contact you?

Please fill the contact form here. One of our team member will get back to you asap. Our support hours are Monday to Saturday, 9am to 5pm IST.